Shipping policy

Shipping & Delivery Policy

Thank you for shopping with Poetry in Motion. We aim to process and deliver your order as quickly and efficiently as possible.

Delivery Courier

All orders are delivered using The Courier Guy or another courier service selected by Poetry in Motion where necessary.

Once your order has been dispatched, you will receive the relevant tracking information where available.

Order Processing

Orders are generally processed once payment has been successfully received.

Please allow 1–3 business days for your order to be processed and prepared for collection by the courier.

Orders placed on weekends or public holidays will be processed on the next available business day.

Processing times may be longer during busy periods, promotions, sales, public holidays or other circumstances outside our reasonable control.

Delivery Times

Once your order has been collected by the courier, delivery generally takes approximately 2–5 business days in Cape Town and 5-7 business days outside of Cape Town. 

Delivery times are estimates and are not guaranteed.

Remote areas may require additional delivery time.

Poetry in Motion is not responsible for delays caused by the courier, adverse weather, strikes, road closures, incorrect delivery information or other circumstances beyond our reasonable control.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number when placing an order.

Please carefully check your delivery details before completing your purchase.

Poetry in Motion cannot be held responsible for delays, failed deliveries or additional courier charges resulting from incorrect or incomplete information supplied by the customer.

Tracking Your Order

Once your order has been dispatched, tracking details will be provided where applicable.

Customers can use the tracking information to monitor the progress of their delivery.

Please note that tracking information is controlled by the courier and may take some time to update after the parcel has been collected.

Failed Deliveries

The courier may attempt to deliver your parcel to the address provided.

If a delivery attempt is unsuccessful because nobody is available, the address is incorrect, the customer cannot be contacted, or for another reason attributable to the customer, additional delivery charges may apply if the parcel needs to be redelivered.

If a parcel is returned to Poetry in Motion because it could not be delivered, the customer may be required to pay the applicable shipping fee before the parcel is sent out again.

Lost or Damaged Parcels

If your parcel appears to have been lost or arrives damaged, please contact Poetry in Motion as soon as possible with your order number and any relevant photographs or information.

We will liaise with the courier where necessary to investigate the matter.

Nothing in this policy limits any rights or remedies you may have under applicable South African consumer-protection law.

International Shipping

At this time, Poetry in Motion does not offer international shipping.

If international shipping is offered in the future, additional delivery charges, customs duties, taxes and other applicable fees may apply.

Delivery Delays

While we do our best to ensure that orders are delivered within the estimated timeframe, Poetry in Motion does not guarantee specific delivery dates or times.

Once a parcel has been handed to the courier, delivery is subject to the courier’s delivery network and operating conditions.

We will, however, assist customers in following up on delayed deliveries where reasonably possible.